Disputes and refunds
Last updated: 2026-07-01
If buyer and seller disagree after funding, open a dispute so funds stay protected while DHMAD reviews evidence and applies the dispute and refund policies.
Opening a dispute
Use the escrow actions in your dashboard (or support for related tickets). Share clear evidence: messages, delivery proof, screenshots, and what you believe the correct outcome is. Respond promptly when the other party or mediators ask questions.
Outcomes
Typical outcomes include releasing funds to the seller, refunding the buyer, or another documented resolution. You will see the decision in the dispute thread. Chargebacks and payment-rail processes may run in parallel under their own rules.